Welcome to OnTheCouchStudio! By accessing or using our website, onthecouchstudio.com, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the website.

2. Use of the Website

• You agree to use the website only for lawful purposes.
• You agree not to disrupt or interfere with the security or proper working of the website.

3. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, and 3D models, is the property of OnTheCouchStudio or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use any content without our express written consent.

4. Purchases and Payments

If you purchase products or services through our website, you agree to provide accurate payment information and adhere to our return and refund policy.

All prices are subject to change without notice.

5. User Content

You retain ownership of any content you submit to the website but grant OnTheCouchStudio a license to use, display, and distribute it for the operation of the website.

You are responsible for the content you upload or submit and must not violate any laws or third-party rights.

6. Third-Party Links

The website may contain links to third-party websites. OnTheCouchStudio is not responsible for the content or practices of these websites.

7. Limitation of Liability

OnTheCouchStudio shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the website.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of the website after changes are posted constitutes your acceptance of the new Terms.

9. Contact OnTheCouchStudio

For questions about these Terms and Conditions, please contact us at onthecouchstudio@onthecouchstudio.com.

Return and Refund Policy

Refund Policy for Digital Products

1. Non-Refundable Products

Due to the nature of digital products, OnTheCouchStudio does not offer refunds or exchanges once the product has been downloaded or accessed, except as required by law.

2. Exceptions

Refunds may be issued under the following circumstances:

• The product was not delivered or downloaded successfully.
• The product is defective or does not function as described, and the issue cannot be resolved.
• There was a billing error or duplicate purchase.

3. Eligibility for Refunds

To request a refund, you must:

• Contact us within 14 days of purchase.
• Provide proof of purchase (e.g., order receipt).
• Clearly explain the issue and provide evidence if applicable.

4. Resolution Process

Once we receive your request, we will review it within 14 business days.

If approved, refunds will be issued to the original payment method within 14 days.

5. Exclusions

• Products purchased through third-party platforms are subject to their respective refund policies.